About

FAQ

• Where is the store based?

  Fort Collins, CO

• Do you accept orders placed outside of the US?

  We serve cats of all ages, all around the world.
  This includes our fellow fiends outside of the USA.

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• When do you ship out products?

  Em ships his products out in large batches each week.

  Staying up to date with his Twitter is the best way to gauge when this will be.

• Do you do custom stuff?

  I do.

  Please check my Instagram for links to my art commissions and fursuit commissions.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.